Thank you for choosing Designs by Ciusan for your digital design needs. We take pride in providing high-quality digital products, and we want you to be completely satisfied with your purchase. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility:
- Our refund policy covers digital download products such as flyer templates, logos, business cards, loyalty cards, invitation cards, Twitter headers, and Facebook covers.
- To be eligible for a refund, you must request it within 14 days of the original purchase date.
2. Non-Refundable Products:
- Due to the nature of digital products, we cannot offer refunds for purchases made after the 14-day period.
- Customized or personalized products are non-refundable.
3. How to Request a Refund:
- To request a refund, please contact our customer support team at contact us page with your order number and a brief explanation of the reason for the refund.
- Refund requests made within the eligible 14-day period will be considered.
4. Refund Process:
- Once your refund request is received and approved, we will initiate a refund to your original payment method.
- The processing time for refunds may vary and is subject to the policies of your payment provider.
5. Cancelled Orders:
- If your order is cancelled before the digital products are downloaded, a full refund will be issued.
6. Incomplete or Defective Downloads:
- In the rare event of an incomplete or defective download, please contact our customer support team for assistance, and we will work to provide a satisfactory resolution.
7. Updates to Products:
- Customers are entitled to free updates for their purchased digital products. These updates will be available through their account on our platform.
8. Contact Information:
- For any questions about our refund policy or to request a refund, please contact our customer support team at contact us page.
9. Policy Changes:
- Designs by Ciusan reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to our refund policy.
Thank you for choosing Designs by Ciusan!